The Public Complaints Commission or the Ombudsman is the institution established by the federal government to entertain from citizens, complaints of injustice, corruption, unfair treatment and abuse of office by public officers.
The commission is to investigate such cases and to recommend steps towards discipline or correction of the situation.
Functions of the Public Complaints Commission in Nigeria
The commission is empowered to:
Entertain grievances and complaints of citizens against public servants.
Investigate such cases of corruption, bribery and nepotism or favoritism against public servants.
Also investigate cases of incompetence, use of false documents and inconsistency in the application of civil service rules by civil servants.
See to the arrest and prosecution of public officers who infringe upon the laws of the country.
Suggest some changes in the laws of the country, so as to improve the efficiency of the public service.
Help redress the abuses suffered by the citizens i the hands of public servants.
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